Return and Refund Policy for Sundial Collective Dispensary

At Sundial Collective Dispensary, we strive to provide our customers with premium cannabis products and excellent service. While all sales are generally final due to the nature of our products, we understand that issues may occasionally arise. Please review our return and refund policy to understand how we handle such cases.

1. General Policy

  • All Sales Final:
    • Due to health, safety, and legal reasons, we cannot accept returns on cannabis products, edibles, or accessories once they leave our facility.
    • Exceptions are made only in cases of damaged, defective, or incorrect items.

2. Eligible Returns and Refunds

We accept requests for returns or refunds under the following conditions:

  • Damaged Items:
    • If your item arrives damaged during transit, please notify us within 48 hours of receiving the product.
  • Defective Products:
    • If a product is defective or not functioning as intended (e.g., a vape pen or accessory), please contact us within 7 days of receipt.
  • Incorrect Items:
    • If you receive the wrong product, please inform us immediately, and we will arrange a replacement or refund.

3. Process for Returns or Refunds

  • Contact Customer Support:

    • Email us at support@sundialcollective.com or call (123) 456-7890 with the following details:
      • Order number.
      • Description of the issue.
      • Photos of the damaged, defective, or incorrect product (if applicable).

  • Review and Approval:

    • Our team will review your request and respond within 2 business days. If approved, we will provide further instructions for return or replacement.

  • Return Shipping (if applicable):

    • For approved returns, we will provide a prepaid shipping label. Items must be returned in their original packaging.

  • Refunds:

    • Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected.
    • Refunds are available only for the product cost; shipping fees are non-refundable.

4. Non-Refundable Items

We cannot process refunds or returns for the following:

  • Products that have been used, opened, or tampered with.
  • Orders where damage occurred after delivery.
  • Items not purchased directly from Sundial Collective Dispensary.

5. Late or Missing Refunds

If you have not received your refund within the specified time:

  1. Check your bank or payment provider for pending transactions.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, contact our customer support team for assistance.

6. Customer Responsibility

It is the customer’s responsibility to:

  • Verify their order and ensure all items are correct before checkout.
  • Provide accurate shipping details to avoid delivery errors.

7. Contact Information

If you have any questions or concerns about your return or refund, reach out to us:

At Sundial Collective Dispensary, your satisfaction is our priority. While we aim to resolve issues promptly and fairly, we encourage customers to carefully review their orders and familiarize themselves with our policy to ensure a smooth shopping experience. Thank you for choosing us!